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1. Returns Policy
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All returns must be approved via email prior to return. Please contact: store@diamondworldjewellers.com.au with your order number and reason for return, and we’ll provide return instructions. Diamond World Fine Jewellery
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Return shipments are the customer’s responsibility, unless otherwise arranged. Returns can also be made in-store at our Narellan boutique. Diamond World Fine Jewellery
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Eligible returns are processed in accordance with Australian Consumer Law, allowing repair, replacement, or refund in the case of a major fault. Diamond World Fine Jewellery
2. Sale & Promotional Items
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Items purchased with promotional codes or marked on sale are final sale and not eligible for return, unless faulty or misrepresented. Diamond World Fine Jewellery
3. Non-Returnable Items
The following items cannot be returned unless they are faulty or not as described:
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Earrings and body jewellery (due to hygiene reasons)
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Custom-made or personalised items (including bespoke designs and engravings)
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Gift cards
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Sale items Diamond World Fine Jewellery
4. Exchanges
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We do not offer direct exchanges. If you'd like a different item, please return your eligible item for store credit and place a new order. Diamond World Fine Jewellery
5. Refunds (for Faulty Items Only)
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Refunds are provided under Australian Consumer Law—for major faults or items not as described. Approved refunds are issued to the original payment method, typically within 10 business days. Diamond World Fine Jewellery
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If you haven't received your refund after 15 business days, please contact store@diamondworldjewellers.com.au for assistance. Diamond World Fine Jewellery
6. Bespoke & Custom Orders
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A $50 deposit is required to begin any custom or bespoke design. Diamond World Fine Jewellery
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Deposits cover consultation, sourcing, and design time, and are fully redeemable—deducted from the final invoice—but non-refundable. If you decide not to proceed, the deposit will be held as store credit for future purchases. Diamond World Fine Jewellery
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Bespoke pieces are non-refundable and non-exchangeable. If customization has begun and you cancel, you remain liable for charges due to the personalized nature of the work. Diamond World Fine Jewellery
7. Order Cancellations (by the Company)
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Diamond World Fine Jewellery reserves the right to cancel any order at its discretion.